FAQs

HigherDOSE is on a mission to ignite vitality - by reconnecting you to the healing power of nature and supercharging your self-care with the hottest wellness tools.

We believe that investing in your body, mind, and vitality is one of the most rewarding investments you can make – one that yields compound interest over the years. Health is wealth. And it’s time for the health & wellness industries to shift towards prioritizing preventative care and harnessing innovation. We believe that advanced technologies are the future of self-care, skincare, body-care, fitness, and recovery. 

We also believe that health & wellness are not one-size-fits-all industries and that the responsibility of leaders in this space is to provide customers with the education, tools, and community they need to peel back the layers of their own wellness goals and take control of their unique health journeys. Wellness is an ongoing lifestyle commitment, not a magic blue pill.

Biohacking is a growing movement that blends science, research, and intuitive practices to hack one’s biology and optimize one’s body and mind. While biohacking is gaining buzzy traction in our modern world, the best of biohacking practices have been used by our ancestors for centuries. Biohacking is far bigger (and more vital) than the high-tech, high-risk contraptions that make the news. 

Biohacking includes naturally-available health solutions – like walking barefoot, eating healthy, tuning into hormonal clocks, and soaking up direct sun exposure – and advocates for an intuitive approach to caring for your body and mind. As female biohackers, these are the arenas we are most passionate about harnessing and scaling. Women are natural biohackers, learning at a young age how to tune into our bodies and understand what our beautifully complex systems need at that moment. Our devices are designed to amplify these natural health solutions and our content is designed to educate people on how to take control of their own wellness regimens.

Our recommendation depends on your goals. Do you want to feel euphoric – or to workout without working out? Slip into our Infrared Sauna Blanket. Want to relax, recover and sleep better? OurInfrared PEMF Mat is less commitment, as there is no set-up or clean-up and you can keep your regular clothes on. Skin Junkie? You’re going to be addicted to our Red Light Face Mask.

The most important step in starting a healthy biohacking journey is outlining realistic, honest, transparent goals. Like all wellness practices, biohacking becomes dangerous when you set your ambitions on dangerous destinations like a super skinny physique or an unrealistic weight. 

We recommend introducing the most gentle, foundational forms of biohacking first – naturally available health solutions like walking barefoot, getting direct sunlight, eating whole foods, optimizing your sleep routine, and soaking up infrared’s healing heat. From there, you can continue to dial in on your health goals and consult with experts about more advanced practices. But there is a real advantage to starting slow and using the intuitive method to craft your regimen. Wellness should be a lifestyle and long-term commitment, not a crash course.

Biohacking does not exclude traditional western or eastern medicine. Biohacking incorporates many different modalities and techniques that have been used by humans over the years, applying scientific insights and modern research to suggest which of these practices are the safest and most effective for any one individual. Biohacking is backed by thought leaders and doctors who hold a range of philosophies, but the biohacking movement requires that you define your unique health goals and figure out where you fit into this wealth of information.

PEMF (Pulsed Electromagnetic Field) technology works by sending low-level frequency throughout the body to recharge cells, expedite recovery, and calm the central nervous system. PEMF has been scientifically proven to improve chronic pain conditions, lessen inflammation, and improve immune response.

You can't go wrong! PEMF was created to mimic the same kind of frequency you'd find in nature, so you're providing yourself more of the good that is already around you.

As with anything, every body is different, so don't be afraid to work your way through different settings mat different time intervals to see what works best for you. Lower levels are more relaxing, while higher levels are more stimulating.* 

Level 1 | 3hz - Delta Brain Wave

3 Hz is for deep relaxation and can help with falling asleep and staying asleep. When we are in a very deep sleep, our brains are typically in Delta. This can occur throughout the night, but it is typically the most intense in the hour after we've fallen asleep. Often times, this is the deepest sleep we get into during the night and this allows the brain to slow down dramatically - ultimately giving the body a chance catch up, facilitating healing and regeneration of tissues.

Level 1 can be used before sleep to help you drift off and keep you in this body-brain nurturing state. In the waking hours, level 1 can also be helpful if you are feeling anxious and want a boost back to equilibrium. 

Level 2 | 7.8hz - Theta Brain Wave + Schumann Resonance

The Earth's natural frequency, also known as the Schumann Resonance, is 7.8 Hz! When you're feeling disconnected or overstimulated from computer and cell phone usage, or can't get outside, use Level 2 to recharge and reconnect. 

7.8hz is in the Theta brain wave, which can also be accessed during sleep. This portion of our night is known as dream sleep which only accounts for about one third of the total sleep time.  

When our brains are in Theta, we can experience deep creative insights, enhanced learning and memory, and improved stress tolerance.

Level 3 | 10hz - Alpha Brain Wave

Alpha falls right in the middle of the brain wave spectrum and is predominately known for being present during meditation and wakeful relaxation. Using Level 3 at 10hz can promote mindfulness and open-mindedness, as well as reduce the physical effects stress and increase tissue regeneration. 

Level 4 | 23hz - Beta Brain Wave

Beta brain wave is present during our waking hours when we are most alert, focused, and involved in daily living and decision making. By using level 4, Beta waves are stimulated and promote improved mental function, increased concentration, and improved memory. This is especially helpful if you find yourself hitting a mid-day slump, or feel sluggish. Hit the PEMF Mat for an instant recharge!

Avoid using level 4 before bedtime, or if you are feeling anxious.

*The mat's PEMF cycle is 20 minutes long with 100-minute breaks in between. This cycle repeats 4 times before shutting off completely. 

When heated, the 20lbs of crystals within the mat produce negative ions, which are like antioxidants in the air. These ions neutralize free radicals and can improve your mood by directly impacting your serotonin levels. Your body and mind stay balanced and you can get high naturally.

Whatever you want! There are no recommendations or restrictions for clothing while using the mat. Keep in mind though that the infrared heat goes up to 70 degrees Celsius, so you may want to wear something comfortable in between.

After each session, we suggest keeping a dry towel handy to absorb any sweat left behind. We recommend using a nontoxic disinfectant wipe or spray to sanitize the material parts of the mat. For the mesh areas where the crystals are, we recommend using a hand vacuum to remove any dust or debris after your session. Leave the mat open to cool and dry completely before packing away.

Unlike the Infrared Sauna Blanket, you don't need any clean up or setup to get the benefits of PEMF and infrared. You can use this mat wherever, whenever, as many times as you want.

We recommend wearing long sleeves, long pants, and socks while in the blanket, as well as lining the blanket with a thick towel. This will absorb any sweat released during your session and provide comfort while lying on top of the heat source. Or you can use our sauna blanket insert!

Our blankets are made of high-grade, non-toxic and water-resistant polyurethane on both the interior and exterior. The product's non-toxicity has been confirmed through stringent VOC testing.

The blanket is 71" by 71" unfolded, with a maximum interior circumference of 65". We have successfully fit clients up to 6' into the blanket. However, we have found that by opening the foot flap more room can be achieved lengthwise.

The blanket ranges from 68 to 158 degrees Fahrenheit. However, there are various ways to measure the temperature, such as interior surface, inside air, and more. It is fully adjustable with a handheld controller attached to the blanket and programmed for 60 minutes but can be shut off at any time.

We suggest keeping a dry towel handy to absorb any sweat left behind after each session. We recommend then using a nontoxic disinfectant wipe or spray to sanitize the blanket. We like Seventh Generation's because it's gentle and non-abrasive to the blanket, but effective at removing bacteria. Leave the blanket open to dry and cool down completely before folding and packing away.

After the blanket has cooled down completely, close the blanket to meet the Velcro. Make sure the blanket is flat and smooth. Fold the blanket in half lengthwise from left to right. Then fold the blanket in thirds from top to bottom. This fold will allow the blanket to fit back into its original box. We recommend storing the blanket in a cool area, away from any heat and moisture. 

HigherDOSE gift cards can be purchased on our website or in person at one of our locations.

We offer both physical gift cards and E-gift cards for spa sessions and/or at-home products. Physical gift cards can be purchased at any of our locations, and come with a small envelope. Our E-gift cards can be purchased on our website here. These can be printed or delivered to your recipient via email.

HigherDOSE gift cards do not expire, are transferrable, and can be made out to any custom amount.

Please note: gift cards are final sale and non-refundable. 

Gift cards, while transferrable, are non-refundable. We apologize for any inconvenience.

Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

Apple Pay: If you have an iPhone with Apple Pay enabled, you can use Apply Pay on both desktop and mobile. On desktop, you’ll need MacOS Sierra or above. On iOS, you’ll need iOS 11 or above. Apple Pay is not supported if you visited our site through an in-app browser, like Facebook’s.

PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). 

QuadPay/ZIP: Paying with QuadPay will allow you to split your credit or debit card payment into 4 installments that are paid over six weeks, with no interest and no fees when you pay on time.

We do not accept cash or checks of any kind. We apologize for any inconvenience.

What do I wear in the sauna?

All sauna rooms are private. Some clients wear bathing suits or undergarments in the sauna, but most wear only the provided towels. Basically... however you feel most comfortable!

We do recommend loose, comfortable clothing for after your session, as you may still feel warm.

How long can we stay?

Plan out your sauna time accordingly. Here's our recommended usage time:

For QuickDOSE sessions: You have 30 minutes for the room, including sauna time. Jump out of your clothes and into the sauna for 20 minutes, allowing 5 minutes to cool down and change after your session.

For FullDOSE sessions: You have 60 minutes for the room, including sauna time. We like to spend 45 minutes in the sauna, and 15 minutes to cool down and change afterwards.

Staying longer than your allotted time delays other guests. Please spend time after your session in our lobby or in our shop!

Additional time spent in the room is subject to $2.50/per minute charge.

What is HigherDOSE etiquette?

Infrared saunas are sensitive technology, please treat our room and equipment with respect.

Please close the doors gently during your session, so that the sauna stays warm for you, and after your session so the next DOSEr has a great session too.

A few Don'ts:
- NO shoes in the sauna
- NO food in the sauna
- NO outside food or beverages in the rooms
- No alcohol in the room, sauna, or lobby.

I don't feel well. What should I do about my session?

Your safety and the safety of our staff is of the utmost importance to us. If you are not feeling well, please do not attend your session. Contact us at help@higherdose.com and we would be more than happy to assist you with rescheduling your session. 

What are your safety protocols?

Health, Safety, and Cleanliness at HigherDOSE

We have outlined our policies and procedures below and encourage you to reach out with any questions or concerns.

CLEANING SERVICES: Our staff performs deep cleaning nightly and thoroughly disinfects rooms and saunas after each session.

EPA CLEANING PRODUCTS: All cleaning products are EPA approved disinfectants for all surfaces and will be used after every session. We are using CaviWipes (EPA 46781-13) and Micro-Scientific disinfectant cleaning agents. (EPA 70144-1)

PPE EQUIPMENT PROTOCOL: Our team is required to wear face masks when greeting clients and gloves while cleaning. Clients must wear masks outside of the sauna and lymphatic drainage treatment rooms.

CLEANING PROTOCOL: All surfaces and equipment will be disinfected after each client visit. All garbage bins are hygienically safe using closed bins for tissues, paper towels, etc. All surfaces will be cleaned with paper towels or EPA approved wipes instead of microfiber cloths.

SCHEDULE GAPS: We have created larger gaps between sessions to provide ample amount of time for cleaning and disinfecting between clients. These gaps will avoid any overlap in client sessions and allow for comfortable and socially distanced check in and check out procedures.

CLIENT WAIVER: Prior to each appointment COVID-19 Waivers will be automatically sent after each appointment is booked and required to sign before every session for every service type.

STAFF TRAINING & POLICIES: Our team has gone through extensive training for COVID-19 protocols and policies for cleaning our service rooms, the use of PPE equipment, handling equipment and packages, and CDC safety reminders.

In order to maintain our staff and client safety they will be required to follow a screening checklist for each client which will include but not limited to fever, shortness of breath, cough, etc.

HigherDOSE has instituted a firm policy around our staff reporting to work. If they have experienced any symptoms or have been exposed to anyone with COVID-19 they will follow current CDC guidelines before returning to work.

SIGNAGE: New signage has been created to cue staff and clients to frequently wash hands, wear respiratory protection, and physical distancing reminders of remaining 6ft apart.

I have a package. Do I have to book a reservation?

We are so excited to hear you've invested in your wellbeing by purchasing a package of sauna sessions! We recommend booking your sessions in advance for ease upon arrival.

Do I need to book a reservation, or can I walk-in?

Sessions can be booked online on our website www.higherdose.com or by giving us a call at (917)398-DOSE (3673). However, walk-ins are always welcome, pending availability.

If you are hoping to visit on a weekend, we highly recommend booking in advance as these sessions book up the fastest.

What are your days and hours of operation?

We are open seven days a week, however based on the type of session you'd like to book, hours can vary.

For Sauna Sessions:
Weekdays 8:30AM - 7:00PM
Weekends 8:30AM - 5:00PM

For Lymphatic Drainage Sessions:
Weekdays 12:00PM - 7:00PM
Weekends 9:00AM - 7:00PM

For Microcurrent Sessions:
Thursdays - Saturdays 10:00AM - 5:00PM

Do you accept cash?

HigherDOSE does not accept cash or checks for appointment bookings, only for gratuity. We accept all major credit cards.

When do I pay for my appointment?

All of our sessions require payment at the time of booking, unless you have a package of sessions - at which point the session would be marked as redeemed and removed from your account for use that day.

Running late to your session?

Life happens, we understand! If you're running late to your session, we ask that you call ahead so our team is prepared for your later arrival time. We will do our best to accommodate your session, but in the event there is an appointment after your session, we will only be able to offer you the time you have remaining. We cannot guarantee your full session time will be available.

What are your cancellation and rescheduling policies?

Upon booking your session, you will receive an email with your appointment details. Please review it carefully and contact us immediately if there any errors.

The easiest way to change or cancel an appointment is online using the "My Account" link on any booking page or send an email to help@higherdose.com. 

Paid sessions cancelled or rescheduled within 24 hours of the scheduled time will be forfeited.

Paid sessions cancelled or rescheduled with more than 24 hours notice will be credited to your HigherDOSE MindBody account for future use.

All sales are final. All sessions purchased expire one year from the date of purchase unless otherwise noted.

For purchased services that are no longer available at a location, no refund will be issued as long as such purchased services are available at another location.

All orders destined for the United States ship out of our warehouses in Salt Lake City and Knoxville. Orders destined for the UK/Europe ship out of our warehouse in Dorset, United Kingdom.

Shipping Options

Shipping to the Lower 48 United States
Free ground shipping on all orders over $100.
$9 per item ground shipping on orders less than $100.
2-Day shipping available for additional cost as shown at checkout.

Shipping to Alaska/Hawaii
Shipping cost based on product and speed, as shown at checkout.

Shipping to Canada
Free ground shipping via on all orders over C$249
C$35 per item ground shipping on orders less than C$249

Shipping to United Kingdom
Free ground shipping on orders that include a large item (blanket, mat, mask).
£10 per item ground shipping on other orders.

Shipping to Europe
Free ground shipping on orders that include a large item (blanket, mat, mask).
€24 per item ground shipping on other orders.

Please see "Where do you ship?" for more information on applicable countries.

Shipping Times

Please note these times start from when your order is packed and readied for shipping. It can take several weeks for your order to be packed. Please refer to When will my order ship? for more detailed information.

Location and Estimated Shipping Time

United States 
Northeast: 3-5 business days 
Southeast / Midwest: 3-5 business days
West: 3-5 business days
Hawaii / Alaska: 5-7 business days

Canada 
Ontario, Quebec, New Brunswick, Nova Scotia: 5-7 business days   
Prince Edward, Manitoba, Alberta, British Columbia, Nunavut: 5-7 business days
Yukon Territory, Northwest Territories, Labrador, Newfoundland: 5-7 business days

United Kingdom 
Nationwide: 3-5 business days

Europe 
7-14 business days

Order Tracking

When your order leaves our warehouse, we send you an automated shipping confirmation email that includes a tracking number with your designated carrier. Click the tracking number for an update from the carrier, however please allow up to 24 hours after receiving the email for information to become available.

Yes, we offer 2-day express shipping to the Lower 48 United States. Prices are shown at checkout

Express shipping to other destinations is currently unavailable,

Express shipping costs are not refundable once an order ships.

For orders with standard addresses throughout the US and Canada, we offer basic ground shipping through UPS.

For orders being sent to a PO Box, we offer basic ground shipping through USPS.

For international orders, we offer standard ground shipping via DHL for the European Union, and DPD for the United Kingdom.

You will receive an automated email when your order ships, which will include a unique tracking number. Please allow up to 24 hours for the tracking number to become active within the carrier's system.

We are actively working to expand our shipping capabilities and aim to be able to ship more globally within the next year. In the meantime, these are the countries we currently ship to:

North America
United States
Canada

Europe
United Kingdom
Austria
Belgium
Croatia
Czech
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland

We do not accept returns at our retail store without previous contact with our team. Please contact us at help@higherdose.com to initiate a return request.

Please find our full return policy here

Please contact us at help@higherdose.com so that we can most quickly assist you. We'll need basic info like your order number, or an email address used to place the order. In most cases we will provide a pre-paid return shipping label.

Refunds are processed after we receive items at our warehouse. Please allow up to 14 days for refunds to be processed after the returned item(s) have been received. If you're waiting for an exchange, the exchanged item will be shipped out within 14 days of receipt of the returned item(s).

We stand by our products and want you to enjoy them. We offer a one (1) year limited warranty on our at-home products.

Infrared Sauna Blanket –warranty

Infrared PEMF Mat and Go Mat – warranty

Please contact us right away with an email to help@higherdose.com. If possible, please provide any photos of the damage to inform our product development team.